This page explains how Thor Ebikes collects, uses, stores and shares personal information when you visit our website, place an order, contact us, or use our services.
Thor Ebikes operates this store and website to provide customers with information, products, support and a curated shopping experience. Our store is powered by Shopify, which helps us provide the website, checkout, payments and related services.
This Privacy Policy explains how Thor Ebikes collects, uses, stores and discloses personal information when you visit our website, make a purchase, contact us, create an account, interact with our marketing, or otherwise use our services.
Personal information means information that identifies you, or information that can reasonably be linked to you. Depending on how you interact with Thor Ebikes, we may collect or process:
We may collect personal information directly from you when you visit the website, place an order, create an account, contact us, subscribe to marketing, or provide information through our forms.
We may also collect information automatically through cookies, pixels, analytics tools and similar technologies when you browse the website. We may receive information from Shopify, payment providers, shipping providers, marketing partners, app providers and other service providers that help us operate the store.
Thor Ebikes uses personal information for legitimate store operations, customer support and website improvement. This includes:
Our website may use cookies and similar technologies to help the store function, remember your preferences, understand website traffic, improve performance and support marketing or advertising. Some cookies are necessary for the website and checkout to work properly. Others may help us measure performance or show more relevant advertising.
You can usually manage cookies through your browser settings. Blocking some cookies may affect how the website, cart or checkout works.
We may disclose personal information to third parties where needed to operate Thor Ebikes and provide our services. This may include Shopify, payment processors, IT providers, website apps, analytics providers, marketing platforms, customer support tools, cloud storage, fulfilment partners and shipping providers.
We may also disclose information when you direct us to do so, when required by law, in connection with legal requests, to protect our rights or customers, or as part of a business transaction such as a restructure, sale or transfer of business assets.
Thor Ebikes is powered by Shopify. Information you provide through the store may be transmitted to and processed by Shopify and relevant third parties so the store can operate, process orders, provide checkout, improve services and support security.
Shopify may also process information in connection with enhanced features, analytics and services across stores powered by Shopify. You can learn more about Shopify’s handling of personal information through Shopify’s privacy resources.
Our website may link to third party websites, platforms or services. These sites are not controlled by Thor Ebikes. When you leave our website, you should review the privacy policies and terms of those services before providing personal information.
Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us so we can review and respond appropriately.
We take reasonable steps to protect personal information, but no website, payment system or online transmission can be guaranteed to be completely secure. Please do not send sensitive or confidential information through unsecured channels.
We keep personal information for as long as reasonably needed to provide services, manage orders, maintain records, comply with legal obligations, resolve disputes, prevent fraud and enforce our policies.
Depending on where you live and the laws that apply, you may have rights to access, correct, delete or receive a copy of certain personal information we hold about you. These rights may not apply in every situation and may be subject to identity verification or legal exceptions.
You can opt out of promotional emails by using the unsubscribe link in our emails. Even if you opt out of marketing, we may still send important service messages about your orders, account, warranty support or service requests.
If you have questions about this Privacy Policy, how we handle personal information, or you want to make a privacy request or complaint, contact Thor Ebikes using the details below.
Because Thor Ebikes uses Shopify and other online service providers, personal information may be transferred, stored or processed outside the country where you live. Where required, we rely on recognised transfer mechanisms and safeguards used by our service providers.
We may update this Privacy Policy from time to time to reflect changes to our store, services, technology, legal obligations or business practices. The updated version will be posted on this website with a revised “Last updated” date.
