Thor Ebikes Shipping

Shipping Policy

At Thor Ebikes, every bike is checked before it leaves our warehouse. This policy explains how shipping works, estimated delivery times, address accuracy, courier delays and what to do if your order arrives damaged.

Please double check your delivery details before placing your order so we can get your bike to the right address as smoothly as possible.

Contact Shipping Support

Pre shipping quality control

All Thor Ebikes are checked before they are shipped from our warehouse. We make sure each bike is packed and ready before it is handed to our delivery partners.

Once your bike has been collected by the courier, the delivery process is managed by the courier network. Courier handling, delivery timing and transport conditions are outside our direct control.

If your bike arrives with shipping damage, contact us straight away with photos and a clear explanation of the issue. We will assist you through our warranty and support process, which may include replacement parts where appropriate.

Free shipping on most orders

Thor Ebikes offers free shipping to most locations across Australia.

Due to courier costs and distance, extra shipping charges apply for Western Australia, Tasmania and Northern Territory. Any extra charge will be shown at checkout before you complete your order.

Please double check your address

Before placing your order, please make sure your shipping address, phone number and delivery details are correct.

Thor Ebikes is not responsible for lost, stolen or delayed deliveries caused by incorrect or outdated address details supplied at checkout. Orders sent to the wrong address may not be replaced unless the mistake was made by Thor Ebikes.

Order processing and delivery time

Orders are usually processed and handed to our logistics partners within 2 business days of purchase.

Once your order ships, you will receive tracking details so you can follow the delivery.

Once dispatched, delivery typically takes 3 to 10 business days depending on your location. Remote areas may take up to 14 business days.

Shipping delays and damage

Delivery timeframes are estimates only. Delays can happen because of courier performance, distance, weather, public holidays, peak periods or other issues outside our control.

Thor Ebikes does not provide refunds for courier delays alone. However, this does not limit any rights you may have under Australian Consumer Law.

If your bike or packaging appears damaged when it arrives, contact us immediately with your order number, photos of the packaging, photos of the affected parts and a clear explanation of the damage. Please keep the original packaging while the issue is being assessed.

Need help?

For questions about your order, shipping costs, tracking or transit damage, email Thor Ebikes at support@thorebikes.com.au.