Every bike is checked before it leaves our warehouse. This page covers how shipping works, how long delivery takes, why your address matters, what happens when couriers run late, and what to do if your order turns up damaged.
Please double check your delivery details before you order so we can get your bike to the right address first go.
Every bike is checked and packed before we hand it to the courier.
From the moment the courier collects it, the delivery is in their hands. How they handle it, when it arrives and the conditions it travels in are not things we control.
If your bike turns up with shipping damage, get in touch straight away with photos and a clear explanation. We will take you through our warranty and support process, which may include replacement parts.
Shipping is free to NSW, VIC, QLD, SA and the ACT.
Because of courier costs and distance, a flat $200 shipping charge per bike applies to Western Australia, Tasmania and the Northern Territory. If you order more than one bike to those areas, the charge applies to each bike. The total will be shown at checkout before you complete your order.
Before you order, make sure your shipping address, phone number and delivery details are right.
Thor Ebikes is not responsible for lost, stolen or delayed deliveries caused by incorrect or outdated address details supplied at checkout. Orders sent to the wrong address may not be replaced unless the mistake was made by Thor Ebikes.
Orders are usually processed and handed to our logistics partners within 2 business days.
Once your order ships, we send you tracking details so you can follow it.
After dispatch, delivery typically takes 3 to 10 business days depending on where you are. Remote areas may take up to 14 business days.
Delivery timeframes are estimates only. Delays happen because of courier performance, distance, weather, public holidays, peak periods or other things outside our control.
Thor Ebikes does not provide refunds for courier delays alone. However, this does not limit any rights you may have under Australian Consumer Law.
If your bike or its packaging looks damaged when it arrives, contact us immediately with your order number, photos of the packaging, photos of the affected parts and a clear explanation of the damage. Keep the original packaging while we assess it.
For questions about your order, shipping costs, tracking or transit damage, email Thor Ebikes at support@thorebikes.com.au.
